1. MANUFACTURER’S PRODUCT WARRANTY
The Manufacturer warrants against defects in materials & workmanship from the date of purchase for the periods specified:
Elite Premium and Custom Door
Elite premium sectional garage doors have a 5 year warranty and unless stated otherwise, come complete with 5 years of annual servicing included in the price.
Welded aluminium frames carry a 10 year warranty. Warranted from defects in aluminium and welds.
Cladding, whether supplied by the customer or Elite Garage Doors is subject to the manufactures’ warranty conditions.
Insulated Steel Sectional Door
Domestic/Residential use – 2 years for steel door panel & associated labour & 1 year for surface coating, all other hardware components & associated labour.
Powder coat finish – refer to WANZ standard
Cedar/timber Sectional Door
Domestic/Residential use – 2 years for steel frame & associated labour & 1 year for cladding material and surface coating, locking mechanism& all other components & associated labour (excludes salt corrosion). Industrial/Commercial use – 1 year for all components, motor & labour. Customer supplied cladding is not covered by this warranty.
Tilt-A-Doors and hardware
Domestic/Residential – 2 year for all components & labour.
10 years on Colorsteel sectional doors against perforation. (Labour not included after 2 years)
Residential and Domestic automation
Sovereign Brand – motor and hardware carries 2 year warranty, remote transmitters 1 year warranty, refer to manual supplied for full details.
Merlin Brand – refer to manual/booklet supplied. MT100 tiltmaster – 7 Year warranty, MJ3800 jackshaft motor – 2 year warranty, MT60 Powerace – 5 Year warranty.
Merlin warranties are subject to online registration included in the handover pack.
A labour claim only applies when installed directly by Elite Garage Doors Ltd
2. CLAIM PROCEDURE
-2a Produce a copy of the Elite Garage Doors purchase invoice
-2b Where a product has been sold by Elite Garage Doors, make all warranty claims directly with the manufacturer or;
-2c Where a product has been sold by an approved distributor, make all warranty claims directly with the approved distributor from which you purchased the product.
APPLICATION OF WARRANTIES
Where the Buyer is a consumer as defined in the Consumer Guarantees Act 1993 (Act), the provisions of the Act will apply notwithstanding any provision of these terms and conditions except where the Buyer is purchasing goods for the purpose of a business in which case the guarantees implied by the Act will not apply. All claims for breach of any of the guarantees given by Elite Garage Doors pursuant to the Act will be addressed in accordance with the Act.
3. DISTRBUTORS & APPROVED AGENTS
This warranty applies to customers, approved distributors and approved agents who purchase directly from the manufacturer. An approved distributor are those who are approved to resell Elite Garage Doors products, purchasing on an open account for the purpose of supplying Elite Garage Doors products to end users. An approved agent are contracted by Elite Garage Doors for installation purposes.
4. WARRANTY TERMS AND CONDITIONS
4.1 Purpose | This warranty applies to the product where it is used, maintained & serviced in accordance with the Manufacturers purpose, and the care and maintenance requirements. Warranties are void if the product is used for any other purpose other than those intended by the Manufacturer.
4.2 Installation by approved agents | The warranty apply to defects in, or malfunction of the product resulting from faulty installation by an approved agent. Any product installed by a non-approved agent is not covered under this warranty.
4.3 Repair or Replace | This warranty covers repairs in a manner that the Manufacturer considers reasonable including, if necessary, the touch-up of surface coatings. If a replacement is required this decision is at the sole discretion of the Manufacturer.
4.4 Proven Defects | This warranty only applies to the repair or replace of proven defects in materials & workmanship. Proof of defect must be provided in the form a photographic image or by returning the product to the Manufacturer.
4.5 Proof of Purchase Date | Pursuant to clause 2, proof of purchase date is the date shown on the original invoice supplied by the manufacturer. This invoice is required when making a claim.
4.6 Environmental Conditions | This warranty does not cover damage to surface coatings or the base materials of the product or motors caused by the proximity to the seafront or similar corrosive conditions. Any extreme weather conditions are not covered by this warranty. Automatic opener products sold by Elite Garage Doors are not covered by product warranties where they have been installed in environments, which allow them to encounter excessive heat, moisture or humidity (e.g. carport applications).
5 LIMITS ON LIABILITY
5.1 The liability of Elite Garage Doors to the Buyer in relation to the supply of the Product is limited to direct loss or damage to tangible property caused to the Buyer be up to an amount not exceeding the purchase price received by Elite Garage Doors for the Product.
5.2 The liability of Elite Garage Doors to the Buyer whether in tort (including negligence), contract, breach of statutory duty, equity or otherwise arising from the relationship between them is excluded to the fullest extent permitted by law.
6. SPECIFIC EXCEPTIONS
Without limiting clause 5.1 Elite Garage Doors will not be liable for any loss or damage caused directly or indirectly by;
6.1 operating a Product by any device, electronic or otherwise, which was not installed or supplied by Elite Garage Doors;
6.2 any masonry, rendered, or other surfaces cracking or collapsing during or after the installation of the Product;
6.3 any defect or deterioration of timber, including drying out after installation of product;
6.4 any weakening or collapse of the structure to which the Product is affixed occurring at any time after installation;
6.5 any damage to or deterioration in the condition of the Product occurring after delivery and before installation; or
6.6 any damage cause when drilling or fixing any brackets or tracks where pipes or wires may be that cannot be seen, track fixing details are available and wires or pipes should never be fixed within 100mm of these points.
6.7 any other circumstance or event arising as a direct or indirect consequence or failure to any person to follow installation, use or maintenance instructions as issued by Elite Garage Doors from time to time.
7. MODEL MODIFICATIONS
Product warranties do not cover any modifications made to existing or future models of the product in products sold under these warranties.
8. LABOUR & MATERIALS
Pursuant to Clause 1, product warranties cover either the cost of the faulty component (s) & the labour involved in replacing / repairing the faulty component(s), or the component (s) only. Product Warranties do not cover indirect expenses such as, but not limited to, travel expenses.
9. ALTERATION TO WARRANTY TERMS
No representative or agent of the Manufacturer has the authority to alter the terms or coverage of this warranty.
CARE & MAINTENANCE OF YOUR ELITE GARAGE DOOR
Garage door kits are supplied with hardware and tracks in purposeful condition that require care and attention. To keep all hardware and tracks in working condition refer to the following for instructions:
1. To lubricate all moving parts Elite Garage doors recommend using Silicone based lubricants and then follow the application guidelines on the product. We do not recommend petroleum based lubricants such as CRC556 as this can get into the bearings and break down the grease, this making them noisy. No grease should be applied to any of the tracks.
2. We recommend to clean all tracks we using a rag or a dry light brush to remove all corrosive debris i.e. heavy industrial dust or salt from open water sources.
Recommended timeframe for standard use is once every 4-6 months, and for more frequent users this should be every 2-3 months or as soon as any noise/ squeaking becomes apparent.
SERVICE REQUIREMENTS FOR FULL WARRANTY
Some premium products sold by Elite Garage Door include a 5 year serviced plan, in which case you will be contacted on the anniversary of your installation for a service technician to come to site and carry out the annual service.
For standard domestic and residential use we recommend servicing every 12 month, this is required for the second year of warranty. Commercial use we recommend servicing every 6-12 months. High Cycle doors you must service every 3-6 months. (high cycle is defined by 25 or more operations per day)
Adjustment: If any moving part or tracks require adjustment and the product was installed by an Elite Garage Doors approved agent, contact our office immediately.
Roller & Sectional Door
Cleaning: Use a soft bristled brush along with clean warm water to clear corrosive contaminants from the steel. Corrosive contaminants include but not limited to salt water deposits and/or deposits from industrial sites.
Frequency: 3 monthly. Those areas closer to open waters or industrial sites should apply these cleaning products every 1month.
Handy Hint – When washing your car, also turn your attention to your steel/aluminium garage door and give it a wash down with the same automotive carwash product, this will help your door to stay looking good.
Cedar/timber Sectional Door
Cleaning:
* Do not powerwash/waterblast your cedar garage door in close proximity, Cedar is soft and this can lead to damage of the cedar.
* Prior to applying any product, remove any debris from the cedar panels and ensure the doors is completely dry.
Application of stain or paints
In the event you receive a new door unstained for you to coat, we recommend that the front facing part of the door is completely sanded, do not sand patches and then coat as these patches will look different to the rest of the door.
If the door is coated by Elite Garage Doors, the product can either be supplied or the product type and colour must be supplied via email for confirmation prior to application.
When using any brand of stain on your garage door, please make sure you follow the guideline from your selected coating product and ensure you have coated both sides of each panel. Failing to follow the product application guideline will void the warranty. All cedar material must be coated or sealed prior to installation.
Customer supplied material that is not invoiced from Elite Garage Doors will not be subject to any warranty claims from Elite Garage Doors.
Any cedar supplied by the customer must me supplied in a raw state, machine coated or stained product will have to be run through a thicknesser or speed sander and additional cost will apply. (typically $1.00 per lineal meter plus gst)
Dark stain/paint should be avoided and will void any warranty.
Vertical shiplap sectional doors should be avoided and are proceeded with at the customers own risk (board movement and cupping)
If panels are dropped off prior to install for application, the profile and size must be checked prior to application. Elite Garage Doors will not cover the application/ labour cost if panels are incorrect.
Application Frequency: Elite Garage Doors recommends that you follow the manufacturer’s guidelines from the selected finish product. If you have received a cedar door already coated you must reapply the same oil coating within the specified time period of receiving the door, and every 12 months thereafter.